Seite - 28 - in Coaching im digitalen Wandel

Clutterbuck28 Ȥ The two AIs communicate with each other, adapting the alerts and sugges- tions they offer to the coach and supervisor Enhanced reflection It is often not possible to reflect upon and learn from a coaching or mentor- ing session immediately after the event, when the memory is still the freshest. We can currently use an algorithm to remind us what to think about. In future, however, we will be able to programme an AI to look for patterns of language, conversational structure, meaning-laden words and phrases and other data that will help us achieve deeper and more meaningful reflection. The dangers of an AI-coach partnership Three main dangers stand out, though there may be many more that emerge with practice. The first is that coach and AI may become such a strong partnership that the client is left out and feels both under scrutiny and manipulated. It will be essential, therefore, to develop a three-way partnership in which the client is also able to access the AI. The process of pausing and reviewing during coach- ing conversations will become even more important than at present, as both coach and client take the opportunity to review not just the conversation as they have experienced it, but also to request observations from the AI. As yet, we have no protocols for this situation, but there will need to be an understanding of whether it is most beneficial to the client to have constant data feed from the AI, or periodic-pause interactions with the AI, or a mixture of the two. Another related danger is that the coach (or the client, if they are also AI-en- abled) becomes distracted by the flow of information that the quality of their listening and attentiveness suffers. Thirdly, humans instinctively respond to complexity-in-the-moment by focussing on the process. The journey towards coach maturity is one that starts with models and processes and gradually lets go of them as we become more confident in letting the client and the conversation follow their own path. If we become overwhelmed with information, we may revert to mechanistic, plod- ding conversations. If that happens, it is we, as coaches or mentors, who have become the robots! Open-Access-Publikation im Sinne der CC-Lizenz BY-NC-ND 4.0