Seite - 53 - in Coaching im digitalen Wandel

Chatbots as an instance of an artificial intelligence coach 53 B. Co-Creating the Relationship 3. Establishing Trust and Intimacy with the Client 4. Coaching Presence C. Communicating Effectively 5. Active Listening 6. Powerful Questioning 7. Direct Communication D. Facilitating Learning and Results 8. Creating Awareness 9. Designing Actions 10. Planning and Goal Setting 11. Managing Progress and Accountability Are chatbots capable of complying with these requirements and what should be considered when creating a chatbot coach? We selected some examples of chatbots delivering coaching to illustrate the current activity and progress that has already been made. What a chatbot coach needs When creating a realistic chatbot coach, it is worth considering what type of data a chatbot coach requires to be an effective entity. If we draw from Heather Knight’s (2010) research, they are: Ȥ Human behaviour tracking Ȥ Body language Ȥ Behaviour systems Ȥ Task-based interactions Ȥ Ethics Ȥ Gaze, expression: eye tracking face and mood recognition Ȥ Personality: traits and psychological profiling If we reference this list to look at some of the chatbots used as coaches and advi- sors in research or on the commercial market, we gain insight into their data needs. Vicci is an autonomous entity built on a chatbot platform that coaches people on reaching their goals. This early stage prototype, created at the University of Stellenbosch Business School in South Africa, currently uses human behaviour tracking and task-based interactions when interacting with humans. Future plans include the use of traits and psychological profiling. Open-Access-Publikation im Sinne der CC-Lizenz BY-NC-ND 4.0