Seite - 60 - in Coaching im digitalen Wandel

Strong / Terblanche60 Nevertheless, we know that the number of chatbots is increasing exponentially in every aspect of our lives. Therefore, it is reasonable to assume there will be an increase in the impact these chatbots have on our learning, coaching and mentoring needs. But how will this impact the coaching profession? Professor Clutterbuck sug- gests that experienced coaches will implement coach chatbots as tools to sup- port rather than replace their work (Barber, 2018). An impressive example of a bot that can facilitate a series of team exercises on which the human coach can build is Saberr’s CoachBot. It is those who are new to the profession of coaching and dependent on following theoretical models who are likely to be under threat. Conclusion In the context of a specific code of good coaching practice, this article looked at the criteria for a successful coaching relationship from both the human coachee and chatbot coach perspective. While coach bots are being created at an expo- nential rate, they have limited and defined capabilities. However, a quick look at some of the more well-known commercial bots tell us that there is progress in the technology every week. If we consider building trust using familiarity, then we need to be aware of the uncanny valley and not alarm the coachee with an uncomfortable visual, audio or text representations of the chatbot. We found it helpful to under- stand more about using effective natural coaching conversations when cre- ating coaching chatbots. We also revealed some of the biggest hurdles and pressing ethical issues for those developing chatbot coaches for workplace and life coaching. As the evolution of AI draws on more data, computing power and innova- tion, it will be possible to mirror many more human abilities. At present, coach- ing chatbots can augment, not replace human coaches. This may change in the future. The wider adoption of advanced AI coaches in the workplace will lead to enormous technical, ethical and moral challenges. Is the coaching commu- nity informed and involved sufficiently to help guide this journey? Or will they find themselves unexpectedly sidelined? Open-Access-Publikation im Sinne der CC-Lizenz BY-NC-ND 4.0