Page - 19 - in Coaching im digitalen Wandel

19 The challenges of coaching and mentoring in a digitally connected world An essay of an academic practitioner David Clutterbuck Emerging technologies typically pose both challenges and opportunities. This paper explores the potential impact of artificial intelligence on coach- ing and mentoring. I provide first an overview of how electronic media have influenced coaching and mentoring to date, then review the current state of artificial intelligence technologies and how they may enhance coaching practice by humans and also how they may in some circumstances replace basic level coaching. Finally, I explore the exciting potential of coach-artifi- cial intelligence partnerships and how to create these alliances. It appears from this analysis that the ability of coaches to incorporate artificial intel- ligence into their practice may depend at least in part to their stage of socio-emotional and cognitive maturity. However, there are also potential dangers and downsides of bringing artificial intelligence into the coach- client relationship. It is a truism that every tool can be used for good or ill. It is also probably true that every idea can equally be used with positive or negative intent and/or impact. In this short essay, I focus on existing and emerging technologies, exploring how they can be used now and how they may be used in the future. I also look at the challenges posed by these current and future technologies. The point of using technology is firstly that it makes a task or activity eas- ier, or less costly in either effort or resource use, or both; and secondly that it enhances the activity, making it more accurate, or more effective, or gives it additional functionality. We can divide technological advancement in coaching and mentoring into two, sometimes overlapping, categories: those relating to time and space and those relating to enhancing and supplementing human faculties. To the first of these belong the technologies of telecommunication, including e-mail, Skype Open-Access-Publikation im Sinne der CC-Lizenz BY-NC-ND 4.0