Page - 54 - in Coaching im digitalen Wandel

Strong / Terblanche54 Butterfly.ai is a leadership coach focusing on soft skills and assists an indi- vidual to »Become an exceptional leader with personalized guidance from [the] AI coach based on team member feedback«. When we refer to Knight’s criteria, it collects and analyses employee data and listens to voice cues to give contex- tualised and personalised coaching. Coach Otto was developed by Jeff Orkin and Dan Tomaschko (GiantOtter) and uses data mined from a data pool of real human conversations. The data is used to identify social norms and patterns of dialogue that can be used to create machines that could converse and cooperate with humans (MacMillan Bankson, 2017). Coachbot is a team coach (designed by Saberr) where members of a team are invited to participate in a series of task-based interactions, such as individual surveys and tests that can be compared against a large library of data on team dynamics. With this preliminary fact finding, the human coach facilitates a dis- cussion that builds on the diversity of thinking (Saberr, 2017). Similar to Wysa, Youper is a chatbot used for promoting emotional health. Drawing on short conversations, mood tracking, Meyers-Briggs personality tests and task-based interactions, it provides tools, guides and ideas through text-based conversations (www.youper.ai). Emoquo, is a »confidential coaching app that has aggregated advice from trained coaches and therapists to guide individuals through workplace stresses and anxieties. Whether it is a nightmare colleague or struggling to get through to your line manager, Emoquo confidentially coaches users through difficult conversations and problems they may face in the office« (The Guardian, 2018). Maslo (Maslo.ai, 2019a) is an empathic diary. It analyses the voice journals of its user to identify smart patterns (Maslo.ai, 2019b) in their language in order to generate appropriate feedback. It also responds to the user with harmonies, sounds and swirling coloured shapes designed to support its human user. From these selected examples we see that a wide variety of approaches are being used to promote the creation of chatbot coaches. Considerations for building a chatbot coach Coaching is all about the coachee, right? So, what would a human look for in a coaching chatbot? We drew up a list of what we would require when establish- ing a coaching relationship with a chatbot coach: Ȥ Visually familiar Ȥ Natural movement Open-Access-Publikation im Sinne der CC-Lizenz BY-NC-ND 4.0