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Butterfly.ai is a leadership coach focusing on soft skills and assists an indi-
vidual to »Become an exceptional leader with personalized guidance from [the]
AI coach based on team member feedback«. When we refer to Knight’s criteria,
it collects and analyses employee data and listens to voice cues to give contex-
tualised and personalised coaching.
Coach Otto was developed by Jeff Orkin and Dan Tomaschko (GiantOtter)
and uses data mined from a data pool of real human conversations. The data
is used to identify social norms and patterns of dialogue that can be used to
create machines that could converse and cooperate with humans (MacMillan
Bankson, 2017).
Coachbot is a team coach (designed by Saberr) where members of a team are
invited to participate in a series of task-based interactions, such as individual
surveys and tests that can be compared against a large library of data on team
dynamics. With this preliminary fact finding, the human coach facilitates a dis-
cussion that builds on the diversity of thinking (Saberr, 2017).
Similar to Wysa, Youper is a chatbot used for promoting emotional health.
Drawing on short conversations, mood tracking, Meyers-Briggs personality
tests and task-based interactions, it provides tools, guides and ideas through
text-based conversations (www.youper.ai).
Emoquo, is a »confidential coaching app that has aggregated advice from
trained coaches and therapists to guide individuals through workplace stresses
and anxieties. Whether it is a nightmare colleague or struggling to get through
to your line manager, Emoquo confidentially coaches users through difficult
conversations and problems they may face in the office« (The Guardian, 2018).
Maslo (Maslo.ai, 2019a) is an empathic diary. It analyses the voice journals
of its user to identify smart patterns (Maslo.ai, 2019b) in their language in order
to generate appropriate feedback. It also responds to the user with harmonies,
sounds and swirling coloured shapes designed to support its human user.
From these selected examples we see that a wide variety of approaches are
being used to promote the creation of chatbot coaches.
Considerations for building a chatbot coach
Coaching is all about the coachee, right? So, what would a human look for in a
coaching chatbot? We drew up a list of what we would require when establish-
ing a coaching relationship with a chatbot coach:
Ȥ Visually familiar
Ȥ Natural movement
Open-Access-Publikation im Sinne der CC-Lizenz BY-NC-ND 4.0
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book Coaching im digitalen Wandel"
Coaching im digitalen Wandel
- Title
- Coaching im digitalen Wandel
- Editor
- Robert Wegener
- Silvano Ackermann
- Jeremias Amstutz
- Silvia Deplazes
- Hansjörg Künzli
- Annamarie Ryter
- Publisher
- Vandenhoeck & Ruprecht GmbH & Co
- Date
- 2020
- Language
- German, English
- License
- CC BY-NC-ND 4.0
- ISBN
- 978-3-666-40742-0
- Size
- 15.5 x 23.2 cm
- Pages
- 166
- Category
- Technik