Seite - 161 - in The Future of Software Quality Assurance

EmbracingQuality withDesignThinking MarkF. Tannian Abstract Developed outcomes that depend upon software can be of such quality that end users do not merely accept the product or service, they embrace it. The productorserviceisofsuchaqualitythatendusersareexcited, inspired,motivated, committed, or possibly relieved to be using the software directly or indirectly (i.e., an embedded component). Achieving embracing quality requires understanding user needs and desires as well as their environmentalcontexts and accommodating these understandings within the development practice. Design thinking is one approachtodeliverproductsandservicesgroundedinauser-informeddevelopment process. Keywords Human-centereddesign · User-centereddesign · Design · Design thinking · Embracingquality · Quality · Prototype · Iterativedesign · Convergencequality · Collaboration 1 Introduction Developedoutcomesthatdependuponsoftwarecanbeofsuchqualitythatendusers donotmerelyaccept theproductorservice, theyembrace it.Theproductorservice is of such a quality that end users are excited, inspired, motivated, committed, or possibly relieved to be using the software directly or indirectly (i.e., an embedded component). Moreover, the software development outcome has enabled end users to possibly do new things, derive pleasure from owning and using it, or is able toperformpersonallysignificant tasksmoreeasily.The levelof satisfaction is such that theyhaveanaffinityforwhatyour teamhasproduced.Thinkaboutthose things you have and the activities you do that instill happiness, are fun, or improve your personalandworklife.Wouldyousaythat isaqualityworthachieving?Thisquality isbeingcalledembracing for thisdiscussion. M.F. Tannian RBCS, Inc., Bulverde, TX,USA ©The Author(s) 2020 S.Goericke (ed.), The Future of Software QualityAssurance, https://doi.org/10.1007/978-3-030-29509-7_13 161