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Chatbots as an instance of an artificial intelligence coach 55
Ȥ Intelligent conversation indicating common sense
Ȥ Comprehension (how they sense us)
Ȥ Personality
Ȥ Security and safety of coachee’s data
Ȥ Functionality and level of autonomy
Ȥ Ethical and moral grounding
Ȥ Empathy, intuition and imagination
Ȥ Presence
Attributing human characteristics, or anthropomorphising, a chatbot can have
both a positive and a negative impact when it is assigned the role of an advisor
or coach (Seeger, Pfeiffer, & Heinzl, 2017). Does visual human familiarity gain
a level of trust? Much work has been done since Mori’s article in 1970 (Mori,
2012) in studying the uncanny valley where the visual impact of a device is mea-
sured against its perceived familiarity (see Figure 1). Looking at a scale from
left to right, the traditional factory robot is unlikely to have any human like-
ness, therefore, a low familiarity score. As the machine becomes more human-
like, the familiarity increases. There is a point when this familiarity is so close to
being human (but isn’t) that it becomes uncomfortable and morbid. This neg-
ative reading forms the uncanny valley (Wikipedia, »Uncanny Valley«, 2019).
Figure 1: The Uncanny Valley Continuum (Mori, 2012; https://spectrum.ieee.org/automaton/
robotics/humanoids/the-uncanny-valley)
Open-Access-Publikation im Sinne der CC-Lizenz BY-NC-ND 4.0
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book Coaching im digitalen Wandel"
Coaching im digitalen Wandel
- Title
- Coaching im digitalen Wandel
- Editor
- Robert Wegener
- Silvano Ackermann
- Jeremias Amstutz
- Silvia Deplazes
- Hansjörg Künzli
- Annamarie Ryter
- Publisher
- Vandenhoeck & Ruprecht GmbH & Co
- Date
- 2020
- Language
- German, English
- License
- CC BY-NC-ND 4.0
- ISBN
- 978-3-666-40742-0
- Size
- 15.5 x 23.2 cm
- Pages
- 166
- Category
- Technik