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These processes are interrelated as part of a dynamic whole (Figure 1). Each of the
five processes depend on the other and is maintained through feedback and learning.
HROs ‘socialize people to notice more’ [3] over a background of constant preoccupation
with ‘things going wrong’; their organisational structures are compatible with
maintaining and enhancing resilience. Once something is noticed, it is shared. Collective
mindfulness depends on ongoing sharing of information, communication and interaction
between individuals, so that interpretation of what is happening can be refined, beyond
usual assumptions, and with awareness of overall workflows and interdependencies. This
is thus a process of collective sensemaking – making sense of the situation overlaps with
actions to solve or contain the problem, involving people with the right expertise, beyond
hierarchical lines. Through the process, the organisation learns, broadens individual and
organisational repertoires of actions, and gains collective knowledge that will inform the
making sense of future uncertain, unexpected situations.
Figure 1. The collective mindfulness whole: a dynamic achievement
1.1. The cognitive dimension
The theory of collective mindfulness builds on the view of a ‘collective mind’
emerging from distributed processes proposed in distributed cognition [6]. Collective
mindfulness also draws on Langer’s theory of mindfulness about individuals’
interpreting information beyond premature cognitive commitments [1]. However,
collective mindfulness shifts the focus away from individual cognition, to collective
processes of sensemaking emerging from interactions between people working in
equivocal environments [7, 8]. Within this perspective, the ‘collective mind’ is
‘embodied in the interrelating of social activities’ [2, 4] and an organisation (or the group
V.LichtnerandJ.I.Westbrook
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book Applied Interdisciplinary Theory in Health Informatics - Knowledge Base for Practitioners"
Applied Interdisciplinary Theory in Health Informatics
Knowledge Base for Practitioners
- Title
- Applied Interdisciplinary Theory in Health Informatics
- Subtitle
- Knowledge Base for Practitioners
- Authors
- Philip Scott
- Nicolette de Keizer
- Andrew Georgiou
- Publisher
- IOS Press BV
- Location
- Amsterdam
- Date
- 2019
- Language
- English
- License
- CC BY-NC 4.0
- ISBN
- 978-1-61499-991-1
- Size
- 16.0 x 24.0 cm
- Pages
- 242
- Category
- Informatik