Page - 83 - in The Future of Software Quality Assurance

Testing in the DigitalAge 83 To complywith rules for transparencyof choicesanorganizationmaychoose to apply“explainableAI” (also knownasXAI). Collaboration/Workingin a Team Howwell does the robotworkalongsidehumans?Does it understandexpectedand unexpected behavior of humans? Robots can work together with people or other robots in a team. How communication works within this team is very important. A robot must be aware of the people around and know when a person wants to interact with the robot. With the help of natural interaction, the robot must make it possible todrawattention to itself.Workingina teamisveryimportant in industrial automationwhererobotsandpeopleworkalongsideeachother inafactory,butalso in trafficwhere, forexample,abicyclist shouldbeable toseewhetheraself-driving carhasseen thebicyclistwants to makea turn. Collaboration between robots only, without humans involved, is very similar to the existing quality characteristic interoperability,but because collaborationcan be of great importance in robots and intelligent systems, we would like to mention it separately. NaturalInteraction Natural interaction is important both in verbal and nonverbal communication. Especiallywithsocial robotsit is importantthat thewaypeopleinteractwitharobot isnatural, like they interactwithpeople.Oneof the things thatcanbewatchedhere ismultiple inputmodalities, so that there ismore thanonepossibility to control the robot (e.g., speechandgestures). Inchatbots it is important that theconversationisnatural,butalso specific to the purposeof the chatbot.You can imagine that a chatbot makingsmall talk has more room to make mistakes and learn slowly than a chatbot that is supposed to make travelarrangementsshouldclearlyunderstanddestination,dates, andother relevant information without erroneous interpretations. Most people that enter “home” as their destination mean their own home and not the nearest nursing home, which a traditional search-engine would assume. In this case, asking clarification is very important for thechatbot. 2.2.2 Morality Morality isabout theprinciplesconcerningthedistinctionbetweenrightandwrong or good and bad behavior. A very well-known science fiction author who gave a great deal of thought to the morality of intelligent machines is Isaac Asimov. One ofhiscontributionswasdrawingup the“lawsof robotics” that intelligentmachines shouldadhere to. Theclassic Asimov lawsof roboticsare: • law 0: A robotmaynot harmhumanity,or, by inaction, allow humanity to come to harm.