Page - 87 - in The Future of Software Quality Assurance

Testing in the DigitalAge 87 withtheabilitytogetinonthejoke,detectpuns,andsarcasmandthrowaquickquip back!There is a wholebranchof science dedicated to researchand development in this area. Scientists in this field are known as Computational Humorists. And they have come a long way; these are just some of the algorithms they have created so far.Anexampleof suchanalgorithmisSASI. Charisma Charisma is the compelling attractiveness or charm that can inspire devotion in others. Do people like the intelligent machine? Do people love the intelligent machine? Is it so nice that they never want to put it away anymore? If a product has this“wowfactor” then it ismuchmore likely tobeasuccessfulproduct.So, the charismaofa product is important. Is charisma a sign of intelligence? It is. It is all learnedbehaviorno matter what factorswereemployed.Tobeacceptedbyusers, the robotmustappeal insomeway to theuser.Thatmaybebyits looks(seeembodiment).Butmore importantlybyits functionalityandprobablyalsoby itsflexibility.One way to keepamazing theuser is tocontinuously learnnewthingsandstay aheadof theexpectationsof theuser. 2.2.4 Usability In the existing group of quality characteristics, we have added only one extra subcharacteristic, that isEmbodiment, in the groupUsability. Ofcourse,otherexistingqualitycharacteristicsandsubcharacteristicsalsoareof importancebut that’s just abouta differentuseorapplicationof theexisting. Embodiment A big buzzword in artificial intelligence research these days is “embodiment,” the idea that intelligence requires a body, or in the case of practicality, a robot. Embodimenttheorywasbroughtintoartificial intelligencemostnotablybyRodney Brooks in the 1980s. Brooks showed that robots could be more effective if they “thought” (planned or processed) and perceived as little as possible. The robot’s intelligence is geared towards only handling the minimal amount of information necessary to make its behavior be appropriate and/or as desired by its creator. Embodimentsimplymeans:“Does it look right?” Withphysicalrobots,aswellaswiththeuserinterfaceofchatbotsandevensmart speakers, it is very important how they look and how they fit in the space in which they have to operate. An important point here is that the appearance of the robot must match the functions that the robot has. When seeing a robot, people create expectations about the functions of this robot, if the appearance is very beautiful, while therobotdoeslittle,peoplecanbecomedisappointed.Anotherrelevantaspect ofembodimentis thedegreetowhicharobotresemblesahuman.Ingeneral,people likehumanoidrobotsbut as soonas they look too real, peoplestart to feeluncanny. Inthegraphdepictinghowpeopleliketheembodiment,thisisknownastheuncanny valley. The quality characteristic of embodiment includes not only the physical