Seite - 200 - in Intelligent Environments 2019 - Workshop Proceedings of the 15th International Conference on Intelligent Environments
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In this sense, the Public Administrations collect artificial intelligence for the
personalization of services based on the analysis of citizens' data and the behavior of
other users.
In any case, the provision of 4.0 services has a greater challenge than the big data
techniques imply, and consists of its own internal organization, given that the
bureaucratic, practically structural rigidities make the existence of a dynamic and
asymmetric organization very difficult.
B.- Automated administrative actions
With the required caution we must admit the automated administrative action in the
provision of public services in a digital environment. For obvious reasons it will be
necessary to conclude that this automated action will be residual, reserved for those
simple acts that do not require weighting [13].
There are four characteristics that emerge from this legal definition:
a.- Objectively, the automated action includes any activity in a broad sense, extreme
reminiscent of the concept of administrative act coined by Guido ZANOBINI when
referring to any declaration of will, desire, knowledge or judgment [14].
b.- Subjectively, this action should emanate from a Public Administration, and should
bring to this point the concept of Public Administration that defines the LPAC in its art.
2.3: the General State Administration, the Administrations of the Autonomous
Communities, the Entities that make up the Local Administration, as well as public
bodies and public law entities linked or dependent on Public Administrations.
c.- Formally, this action must be included in the framework of an administrative
procedure, an extreme that does not offer greater difficulty because there is no
administrative action that is not performed outside of a procedure.
d.- As an additional formal requirement, as automated, it is required that the
administrative action be carried out entirely by electronic means, in the sense that the
intervention of a public employee is not direct.
In this sense the automated administrative action supposes a previous work of
organization of the procedure in magnetic support, for which it becomes inexcusable
the elaboration of models of documents with windows or dialog boxes that allow an
action in a sense or in the opposite in function of the information that is contributed to a
certain questionnaire.
Obviously in the preparation of the computerized action must intervene inexcusably the
human factor, although its intervention is limited to the design and management of the
computer application.
F.J.BauzáMartorell /
IntelligenceTourismandPublicAdministration200
Intelligent Environments 2019
Workshop Proceedings of the 15th International Conference on Intelligent Environments
- Titel
- Intelligent Environments 2019
- Untertitel
- Workshop Proceedings of the 15th International Conference on Intelligent Environments
- Autoren
- Andrés Muñoz
- Sofia Ouhbi
- Wolfgang Minker
- Loubna Echabbi
- Miguel Navarro-Cía
- Verlag
- IOS Press BV
- Datum
- 2019
- Sprache
- deutsch
- Lizenz
- CC BY-NC 4.0
- ISBN
- 978-1-61499-983-6
- Abmessungen
- 16.0 x 24.0 cm
- Seiten
- 416
- Kategorie
- Tagungsbände